Terms of Service

These Terms of Service (“Terms”) are a legally binding agreement between you and Cadence (“Cadence,” “we,” “our,” or “us”) governing your access to and use of the Cadence team management software and related services, including cadencehq.co and all associated applications and APIs (collectively, the “Service”).

By creating an account, accepting a workspace invitation, beginning a free trial, subscribing to a paid plan, or otherwise accessing or using the Service, you represent that: (a) you have read and understood these Terms; (b) you are at least 16 years of age; (c) you have the legal authority to enter into these Terms on behalf of yourself or the organization you represent; and (d) you agree to be legally bound by these Terms.

If you do not agree to these Terms, do not access or use the Service.

1. Description of Service

Cadence is a subscription-based team management platform that helps managers organize tasks, goals, KPIs, 1:1 meetings, and team communications within a shared workspace. We may update, modify, or discontinue features of the Service at any time. We will use commercially reasonable efforts to provide advance notice of material changes. Access to certain features may depend on your subscription plan.

2. Accounts and Workspace Responsibilities

Account registration: You must register with a valid email address and create a password. You represent that all registration information you provide is accurate, current, and complete, and you agree to keep it up to date.

Account security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately at hello@cadencehq.co if you suspect unauthorized access to your account. We are not liable for losses arising from your failure to maintain account security.

Workspace Administrators:If you create or administer a workspace, you are the “Workspace Administrator” and are solely responsible for: (a) inviting and managing workspace members; (b) ensuring all members comply with these Terms; (c) all subscription fees associated with that workspace; and (d) the content created within the workspace.

Prohibited Jurisdictions: The Service is not available to individuals or entities located in countries subject to U.S. export restrictions or comprehensive economic sanctions, including Cuba, Iran, North Korea, Syria, and the Crimea region of Ukraine. By using the Service, you represent that you are not located in, organized under the laws of, or acting on behalf of any such jurisdiction.

3. Subscriptions, Free Trial, and Payment

3.1 Subscription Plans

Access to paid features requires a subscription. Current plans are available at cadencehq.co/pricing. Subscription fees currently range from $10 to $79 per month, depending on the plan selected. All prices are in US Dollars (USD) and exclude applicable taxes.

3.2 Free Trial

New workspaces may be eligible for a 14-day free trial. A valid payment method is required to begin a trial. You will not be charged during the trial period. If you do not cancel before the trial ends, your payment method will be charged at the applicable plan rate on the first day after the trial expires. Trial eligibility is limited to one trial per individual or organization. We reserve the right to modify or discontinue trial offers at any time.

3.3 Auto-Renewal and Billing

Subscriptions automatically renew at the end of each billing period (monthly or annual, as applicable) until cancelled. By providing a payment method, you authorize Cadence and our payment processor, Stripe, to charge your payment method for all amounts due at the start of each billing cycle. All fees are non-refundable except as expressly stated in Section 4. If a payment fails, we may suspend your access to the Service and attempt to collect payment. Continued failure to pay may result in account termination.

3.4 Price Changes

We may change subscription prices with at least 30 days’ written notice by email. If you do not agree to the new pricing, you must cancel your subscription before the new price takes effect. Continued use of the Service after the new price takes effect constitutes acceptance.

3.5 Taxes

Subscription fees exclude applicable sales tax, VAT, GST, or other taxes. You are responsible for any taxes assessed on your use of the Service. Where required by law, we will collect and remit taxes on your behalf.

4. Cancellation and Refund Policy

• How to cancel: You may cancel your subscription at any time through the workspace settings in the Service or by contacting us at hello@cadencehq.co.
• Effect of cancellation: Cancellation takes effect at the end of your current billing period. You will retain access to the Service through that date. We do not issue refunds or credits for partial billing periods on monthly subscriptions.
• Annual subscriptions: If you cancel an annual subscription within 30 days of the most recent annual renewal charge, you may request a pro-rated refund for the unused portion of the annual term. After 30 days, no refunds are issued for annual subscriptions.
• Free trial cancellation: Cancelling during the free trial period terminates your access at the end of the trial with no charge.
• No refunds for violations: If your account is terminated for violation of these Terms, you are not entitled to a refund of any pre-paid fees.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms and all applicable laws and regulations. You agree not to:

• Use the Service in any manner that violates applicable local, state, national, or international law or regulation
• Upload, transmit, or distribute content that is defamatory, obscene, harassing, hateful, threatening, or that infringes or violates any third-party rights, including intellectual property rights and privacy rights
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity
• Attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Use the Service to build or benchmark a competing product or service
• Use automated scripts, bots, scrapers, crawlers, or other automated means to access the Service without our express written permission
• Introduce viruses, malware, ransomware, or any other malicious code into the Service
• Send unsolicited communications (spam) or engage in phishing through or using the Service
• Circumvent, disable, or interfere with security-related features of the Service
• Use the Service to transmit or store personal data of minors in violation of applicable law
• Sublicense, resell, or otherwise make the Service commercially available to third parties without our express written consent

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including removing content and terminating accounts without notice.

6. Your Content

Ownership:You retain all ownership rights in the content you create, upload, or store within the Service (“Your Content”).

License to Cadence: By using the Service, you grant Cadence a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, and process Your Content solely to the extent necessary to provide and operate the Service for you and your workspace members. This license terminates when you delete Your Content or close your account (subject to our data retention policy).

Your representations: You represent and warrant that: (a) you own or have the necessary rights to Your Content; (b) Your Content does not violate the rights of any third party; and (c) Your Content complies with these Terms and applicable law.

No training of AI models: We will not use Your Content to train, fine-tune, or improve any machine learning or AI models without your express prior written consent.

7. Intellectual Property

The Service and all content, features, functionality, software, design, trademarks, service marks, logos, and other materials created by or on behalf of Cadence (“Cadence Content”) are owned by Cadence or its licensors and are protected by applicable intellectual property laws, including copyright, trademark, patent, and trade secret laws.

Subject to these Terms, Cadence grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You may not copy, modify, distribute, sell, license, or create derivative works based on any Cadence Content without our prior written consent.

Feedback:If you provide Cadence with suggestions, ideas, or other feedback (“Feedback”), you grant us an irrevocable, perpetual, worldwide, royalty-free license to use, incorporate, and exploit such Feedback for any purpose, without compensation to you.

8. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our processing of your personal data as described in the Privacy Policy.

9. Third-Party Services and Links

The Service may integrate with or contain links to third-party websites, services, or applications (“Third-Party Services”). These integrations are provided for your convenience. We do not control Third-Party Services and are not responsible for their content, privacy practices, or terms. Your use of Third-Party Services is at your own risk and subject to those parties’ terms and policies.

10. DMCA / Copyright

We respect intellectual property rights. If you believe content on the Service infringes your copyright under 17 U.S.C. § 512 (DMCA), send a written notice to hello@cadencehq.co that includes: (a) identification of the copyrighted work you claim has been infringed; (b) identification of the infringing material and its location on the Service; (c) your contact information (name, address, telephone number, and email); (d) a statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (e) a statement under penalty of perjury that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

We will act on valid notices promptly and may remove or disable access to the allegedly infringing material. To submit a counter-notice disputing a removal, contact us at hello@cadencehq.co. Repeat infringers may have their accounts terminated.

11. Disclaimer of Warranties

To the fullest extent permitted by applicable law:

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CADENCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CADENCE DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CADENCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, EVEN IF CADENCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL CADENCE’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS YOU PAID TO CADENCE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100.00).

THE LIMITATIONS IN THIS SECTION APPLY TO ALL THEORIES OF LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to defend, indemnify, and hold harmless Cadence and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) your violation of any third-party right.

14. Termination

By you: You may terminate your account at any time by cancelling your subscription and deleting your account through the Service settings, or by contacting us at hello@cadencehq.co. Cancellation and data deletion are subject to Section 4 and the Privacy Policy.

By Cadence: We may suspend or terminate your account and access to the Service immediately, with or without notice, for: (a) violation of these Terms; (b) non-payment of fees; (c) conduct that we believe poses a risk to the Service, other users, or third parties; or (d) if required by applicable law.

Effect of termination: Upon termination, your right to access and use the Service ceases immediately. Sections that by their nature should survive termination will survive, including Sections 7 (Intellectual Property), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law and Dispute Resolution).

15. Governing Law and Dispute Resolution

Governing law: These Terms and any dispute arising out of or related to them or the Service will be governed by and construed in accordance with the laws of the State of Arkansas, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution: Before initiating formal proceedings, you agree to contact us at hello@cadencehq.co and give us 30 days to resolve the dispute informally.

Binding arbitration:If the dispute is not resolved informally, you and Cadence agree to resolve it through final and binding arbitration, rather than in court, administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will be conducted in Benton County, Arkansas(or by video conference if both parties agree). The arbitrator’s decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

Class action waiver: YOU AND CADENCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ARBITRATION AGREEMENT IN THIS SECTION WILL BE VOID.

Arbitration opt-out: You may opt out of the binding arbitration agreement by sending written notice to hello@cadencehq.co within 30 days of first creating your account. Your notice must include your name, email address, and a clear statement that you are opting out of arbitration. If you opt out, disputes will be resolved in courts of competent jurisdiction in Benton County, Arkansas.

Exceptions: Notwithstanding the above, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

16. General Provisions

• Entire agreement: These Terms, together with the Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Cadence regarding the Service and supersede all prior agreements.
• Modifications: We may update these Terms at any time. Material changes will be communicated by email at least 30 days before taking effect. Your continued use after the effective date constitutes acceptance. If you disagree, you must cancel your account before the effective date.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of assets.
• Force majeure: We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet or infrastructure failures.
• Relationship: Nothing in these Terms creates any partnership, joint venture, employment, agency, or franchise relationship between you and Cadence.
• Notices: We may provide notices to you via email, in-app notifications, or posting to the Service. You may provide notices to us at hello@cadencehq.co.

17. Contact

Questions about these Terms? Contact us: